Monday, 13 August 2012

BEWARE Sleek Shite Customer Service

 Just an update it seems Sleek have blocked me from making comments on their Facebook page and still owe me £48.41 Nice one Sleek!!

As some of you may already know I am disabled and housebound. My days are pretty tedious and my pick me up is make up and nail polish. I love to collect make up and enjoy all the myriad of choices out there. Recently I made an order with Sleek which has not only upset me but left me out of pocket.
I look in on the Sleek website every so often to see if there is anything new and there was. They had brought out two matte palettes. I contacted a friend of mine who I buy for to check she would like both palettes and went back to order. The dark of the two versions was already sold out so I decided to wait till both were in stock to order and emailed Sleek to enquire when they would have more in stock.
I received no answer to my mail so tried again. Then I received a promotions email with the 2012 limited edition palette. I knew I would have to order quite quickly as things sell out so fast but decided to try again and contact them to see how long would it be before the dark palette was back so I could order them all together.
Once again no answer. I was getting used to being ignored as I have never yet had a reply to any email I have sent them. I often wonder why they have a contact form or an email address as they treat their customers with total contempt when they continue to ignore them.
I gave up and decided to order the one matte palette and the limited edition one and get the dark one another time if it ever came back in stock. I put my order in and paid and thought no more of it. Then I received an automated email to say my payment had been declined and order number 79421 had been cancelled. I immediately replied and asked why had it been cancelled as the transaction went through fine. Ignored again! I sent a message on their contact form, Ignored again!
The following day or day after when I heard no more I placed another order and received the automated mail to say order number 79423 had been placed then I settled in for the long wait that usually follows before an email to say the order is on the way.
I got two email's to say order 79423 and 79567 had been dispatched??? What?? I emailed them immediately and asked where the hell had 79567 come from that I didn't order it and only wanted one order. Needless to say IGNORED AGAIN!!
As they were not going to answer my mails I decided to post on their Facebook page where I saw others complaining and being ignored and anyone who praised them being fawned over. I kept posting on their page and twitter till eventually I got an email in which they suggested if I didn't WANT bot parcels to return one. So no apology for taking two lots of £48.41 from my bank account, no offer of postage and laying the blame at my door.
I replied to let them know I was disgusted with the way I had been treated and that I thought their customer service was abysmal. She then replied and asked me to forward all the email's I had sent and received. I did this only for her to not even bother acknowledging them and just say we have these orders on your account???
I replied again explaining they had cancelled one and then sent two but I think they may have a brain on timeshare and it wasn't her day to have it. Then got another mail from another person saying they couldn't make orders blah blah missing the entire point that their ordering system is shite and they need to fix it. All this time later I am still out of pocket as they refuse to refund me till my parcel is returned to them.
I have seen another customer who posted on their Facebook who has returned a parcel and still hasn't been refunded so I have contacted my bank to explain what has happened so I can get a refund that way hopefully as I won't hold my breath on Sleek coughing up anytime soon.
Needless to say I will NEVER order from them again. I have posted this purely to warn others. IF you receive a mail saying your order is cancelled be prepared to have all this nonsense if you order a replacement!!

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