Friday, 7 December 2012

Superdrug Take 2

I know I said I would never use Superdrug again but I was tempted buy the box of Accesorize eye shadows and wanted to get the matte Sleek palette for a friend so I decided to grit my teeth and try again

They arrived with two pieces of paper over them but in perfect condition so I was hugely relieved. Then I was stupid because I saw Tresemme on offer and decided to get some in bulk so not to have to look for shampoo for a while.
They returned to type and threw all my order in one big box with a bit of paper on top and sent it on it's merry way. WHEN will they realise they need to pad parcels to stop breakage's??
Of course I emailed them and had the same stupid reply as last time. NO APOLOGY just a request for EVIDENCE. Take my advice (which I am really doing now!) NEVER SHOP ONLINE AT SUPERDRUG!!

4 comments:

  1. OMG, this is terrible! thank you so very much for warning us...

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    1. You are welcome honey, their customer service is awful.

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  2. Oh no!!! That sucks. Did they replace the damaged items?

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    1. After they gave me the run around and treated me like a liar or thief. The best part was the replacements cracked too but not as bad and didn't leak so I decanted them into a tupperware tub. They have been told numerous times about their packaging and customer service but they don't care. I won't be making that mistake again!!

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